FAQ
WHAT IS YOUR RETURN POLICY?
At Adra Hair Company, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a 30-day return policy. Items must be unused, in original packaging, and in their original condition to be eligible for a return or exchange. For more detailed information on returns and how to initiate a return, please visit our Return Policy page on the website. If you have any questions, our customer service team is always available to assist you.
HOW LONG WILL IT TAKE TO GET MY ORDER?
1. Standard Shipping
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Estimated Delivery Time: 5–7 business days
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Service Provided By: USPS or UPS (depending on your location)
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Details: Standard shipping is the most economical option and delivers within 5–7 business days. This option includes tracking, so you can monitor your package every step of the way.
2. Expedited Shipping
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Estimated Delivery Time: 2–3 business days
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Service Provided By: USPS or UPS
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Details: If you need your order sooner, our expedited shipping option ensures delivery in 2–3 business days. You’ll receive a tracking number to follow your package’s progress.
3. Overnight Shipping
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Estimated Delivery Time: 1 business day
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Service Provided By: UPS or FedEx
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Details: For urgent deliveries, choose overnight shipping, and your order will arrive the very next business day. Orders placed before 2 PM EST will be shipped out the same day for delivery the next business day. Please note that overnight shipping is only available for orders placed on weekdays (Monday–Friday).
DO YOU SHIP INTERNATIONALLY?
Yes.
WHAT ARE THE PAYMENT OPTIONS?
Placing an order with Adra Hair Company is easy! Simply visit our website at www.adrahair.com, browse our selection, and choose the products you'd like to purchase. Once you have selected your items, proceed to the checkout page where you will enter your shipping and payment information. We accept various payment methods, including credit cards and PayPal, for your convenience. After completing your order, you will receive an order confirmation and shipping details via email.
HOW DO YOU SAVE MY DATA?
At Adra Hair Company, we are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website, as well as when you purchase products through our Amazon store. Please take a moment to read through our privacy practices, including our participation agreement with Amazon. This Privacy Policy ensures that your customers' personal information is handled with care, especially when using Amazon as a sales channel. It addresses their concerns about how their information is used and how Adra Hair Company complies with privacy regulations. If you need any adjustments or further details, feel free to ask!