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CUSTOMER CARE

Store Policy

ADRA HAIR COMPANY STORE POLICY

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1. ORDERING POLICY

  • All orders must be placed through the official Adra Hair Company website or approved sales channels.

  • Customers are responsible for ensuring that their shipping address, contact information, and product selections are correct at checkout.

  • Once an order is submitted, no changes can be made (including changes to addresses, textures, lengths, or items) due to our fast processing times.

  • Duplicate orders placed by mistake must be reported within 1 hour of purchase.

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2. PAYMENT POLICY

  • We accept major payment methods including: Visa, Mastercard, American Express, PayPal, Apple Pay, Shop Pay, Klarna/Afterpay (if applicable).

  • All payments are 100% secure and must be received in full before an order is processed.

  • Adra Hair Company does not store customer card information.

  • Any flagged or high-risk transactions may require additional verification or may be canceled for customer safety.

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3. PROCESSING TIME

  • Standard processing time is 1–3 business days (excluding weekends and holidays).

  • Custom units, colored wigs, or special-order items require 5–10 business days for processing.

  • During sales, restocks, or high-volume periods, processing may be slightly extended.

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4. SHIPPING POLICY

  • Domestic shipping typically takes 2–5 business days depending on location.

  • International shipping varies between 7–14 business days depending on customs and country regulations.

  • Once shipped, customers will receive a tracking number via email or SMS.

  • Adra Hair Company is not responsible for:

    • Delayed deliveries due to carriers

    • Lost or stolen packages after delivery

    • Incorrect addresses provided by the customer

  • If a package is returned due to an incomplete or wrong address, the customer is responsible for reshipment fees.

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5. RETURN & EXCHANGE POLICY

For hygiene and safety reasons, ALL SALES ARE FINAL.

This includes:

  • Hair bundles

  • Wigs

  • Clip-ins

  • Closures & frontals

  • Hair products/accessories

We do not accept returns, exchanges, or refunds once the order has been shipped.

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Exceptions (Case-by-Case)

Adra Hair Company may issue a solution if:

  • You received the wrong item

  • The product arrived damaged

  • There was an error on our end

 

Claims must be submitted within 48 hours of delivery with:

  • Photo/video proof

  • Unworn, uncut, unaltered hair

  • Original packaging

Once lace is cut, hair is installed, brushed, dyed, washed, or altered—the item is no longer eligible.

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6. CANCELLATION POLICY

  • Orders can only be canceled within 1 hour of purchase.

  • After processing begins, we are unable to cancel or modify an order.

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7. CUSTOM WIGS / CUSTOM ORDERS

  • All custom orders require full payment before production.

  • Custom wigs/units are non-refundable and non-exchangeable.

  • Adra Hair Company is not responsible for incorrect measurements provided by the customer.

  • Color results may vary slightly depending on donor hair and lighting.

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8. QUALITY ASSURANCE

  • All Adra Hair products undergo a strict quality inspection before shipping.

  • We do not guarantee results for hair that has been:

    • Dyed by a third party

    • Chemically processed

    • Cut, glued, or altered in a way that affects quality

  • Proper hair care instructions are provided to maintain product lifespan.

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9. LOST / STOLEN PACKAGES

  • Once the carrier confirms delivery, Adra Hair Company is not liable for missing or stolen packages.

  • Customers must file a claim with the carrier (USPS/UPS/FedEx).

  • We will assist with documentation if needed.

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10. CUSTOMER SERVICE

  • Customer service operates Monday–Friday during business hours.

  • All inquiries will be responded to within 24–48 hours.

  • Contact us at:

       Email: support@adrahairco.com

       Instagram: @adrahairco

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11. POLICY AGREEMENT

By completing a purchase with Adra Hair Company, customers acknowledge and agree to all store policies listed above.

Privacy Policy

ADRA HAIR COMPANY PRIVACY POLICY

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At Adra Hair Company, we are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website, as well as when you purchase products through our Amazon store. Please take a moment to read through our privacy practices, including our participation agreement with Amazon.

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1. Information We Collect

We collect various types of information to provide you with a seamless shopping experience and to enhance the services we offer:

  • Personal Information: When you create an account, place an order, or contact us, we collect personal information such as your name, address, email address, phone number, and payment details.

  • Order Information: This includes details about the products you purchase, payment information, and billing/shipping addresses.

  • Usage Information: We collect information about your interactions with our website, such as your IP address, browsing behavior, and device type, to improve our website and marketing efforts.

  • Amazon Account Information: If you make a purchase through our Amazon store, we may collect additional information that Amazon provides as part of the transaction, such as shipping information and order history. This information is governed by Amazon's Privacy Policy and may differ from our policies.

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2. How We Use Your Information

We use the information we collect for the following purposes:

  • Processing Orders: To fulfill your order, including billing, shipping, and customer service.

  • Personalizing Your Experience: To personalize product recommendations, promotions, and content based on your preferences and past interactions with our website or Amazon store.

  • Communication: To communicate with you about your order, shipping updates, and customer support inquiries.

  • Marketing: To send promotional emails or special offers (you can opt out at any time).

  • Improving Our Services: To analyze website traffic, understand customer needs, and improve our products, services, and user experience.

  • Amazon Marketplace: When purchasing through Amazon, we comply with Amazon's terms and conditions, and we may collect and use your information in accordance with the Amazon Marketplace Seller Agreement. This includes sharing transaction details, feedback, and review information within Amazon's ecosystem.

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3. Sharing Your Information

We respect your privacy and will not share your personal information with third parties, except in the following cases:

  • Service Providers: We may share your information with trusted third-party service providers who assist in operating our website, processing payments, fulfilling orders, and delivering products.

  • Amazon: As part of our participation in the Amazon Marketplace, we may need to share certain information with Amazon, including your order information, shipping address, and customer reviews, as required by Amazon’s Seller Agreement. Amazon uses this information in accordance with their own privacy policy.

  • Legal Requirements: We may disclose your personal information if required by law, such as to comply with a subpoena, court order, or other legal process, or if we believe such action is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

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4. Security of Your Information

We use industry-standard security measures to protect your personal information from unauthorized access, alteration, or destruction. These include encryption, secure socket layer (SSL) technology, and firewalls. However, please note that no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

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5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your web browser settings. Disabling cookies may impact your experience on our website.

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6. Your Rights Regarding Your Information

You have the right to:

  • Access: Request a copy of the personal information we hold about you.

  • Correct: Request correction of any inaccurate or incomplete information.

  • Delete: Request that we delete your personal data (subject to legal obligations and operational needs).

  • Opt-Out: Opt out of receiving promotional emails or marketing communications at any time by clicking the "unsubscribe" link in any email.

To exercise any of these rights, please contact us at adrahairco@gmail.com.

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7. Amazon Participation Agreement and Customer Information

As part of our business activities, we participate in the Amazon Marketplace. By purchasing products from Adra Hair Company through Amazon, you acknowledge that your personal and transaction information is shared between Adra Hair Company and Amazon as part of the order fulfillment process.

  • Use of Information: When you purchase from Adra Hair Company via Amazon, your information (including shipping details and transaction history) may be shared with us in accordance with Amazon's Privacy Policy and Seller Agreement. We use this information solely for processing orders, fulfilling customer support, and complying with Amazon’s terms.

  • Amazon’s Privacy Practices: Please note that any information you provide directly to Amazon is governed by Amazon’s own Privacy Policy, which may differ from ours. For more information on how Amazon handles your personal data, please visit Amazon’s Privacy Policy here.

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8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. When no longer needed, we will securely delete or anonymize your data.

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9. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.

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10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and the updated date will be indicated at the top of the page. Please review this policy periodically for any changes.

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11. Contact Us

If you have any questions or concerns about this Privacy Policy, how we handle your personal information, or if you wish to exercise your rights, please contact us at:

Adra Hair Company
Email: adrahairco@gmail.com
Phone: (913) 420-3613
Website: www.adrahairco.com

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This Privacy Policy ensures that your customers' personal information is handled with care, especially when using Amazon as a sales channel. It addresses their concerns about how their information is used and how Adra Hair Company complies with privacy regulations. If you need any adjustments or further details, feel free to ask!

Wholesale Inquiries

ADRA HAIR COMPANY WHOLESALE INQUIRIES

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1. WHOLESALE ELIGIBILITY

Adra Hair Company offers wholesale pricing to:

  • Boutique owners

  • Hairstylists / licensed professionals

  • Online hair vendors

  • Salon owners

  • Beauty supply stores

All wholesale clients must complete the Wholesale Application Form and be approved before receiving access to wholesale pricing.

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2. MINIMUM ORDER REQUIREMENTS (MOQ)

  • Standard MOQ: (insert your MOQ here — typically 6–10 bundles or 3 wigs)

  • Custom orders, bulk orders, and private-label orders may require a higher minimum.

  • Mixed lengths and textures are allowed as long as the MOQ requirement is met.

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3. PRICING & PAYMENT

  • Wholesale pricing is confidential and only available to approved wholesale partners.

  • Prices are subject to change based on market conditions, availability, and vendor updates.

  • Full payment is required before production or shipping.

  • Accepted payment methods include:

    • PayPal

    • Credit/Debit Card

    • Apple Pay

    • Wire Transfer (for large bulk orders)

  • High-volume or custom orders may require a non-refundable deposit.

Note: Adra Hair Company does not offer net terms, payment plans, or “pay later” options for wholesale clients unless otherwise agreed.

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4. PROCESSING & PRODUCTION TIME

  • Standard wholesale orders: 3–7 business days

  • Custom wigs, custom coloring, or bulk production: 7–14 business days

  • Large orders (50+ items) may require 10–20 business days depending on complexity.

  • Processing times exclude weekends and holidays.

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5. SHIPPING POLICY

  • Domestic wholesale orders ship via USPS, UPS, or FedEx.

  • International wholesale orders ship via DHL or FedEx.

  • Shipping fees are calculated based on order weight and destination.

  • Once shipped, all tracking information will be provided via email.

Adra Hair Company is not responsible for:

  • Delays by carriers

  • Customs fees or import taxes

  • Lost or stolen packages after delivery

Wholesale customers are encouraged to purchase shipping insurance, especially for large bulk orders.

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6. RETURNS, EXCHANGES & REFUNDS

All wholesale orders are FINAL SALE.

Due to the nature of wholesale pricing and bulk production, we do not accept:

  • Returns

  • Exchanges

  • Refunds

  • Order cancellations after payment

Exceptions (Case-by-Case Only)

A replacement may be offered if:

  • You received the incorrect product

  • A product is defective upon delivery

Claims must be submitted within 72 hours of receiving the order and must include:

  • Photos/videos

  • Evidence that the hair is unused, unwashed, uncut, and unaltered

  • Original packaging

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7. CUSTOMIZATION SERVICES

We offer optional add-on services for wholesale clients:

  • Private labeling (tags, branding, packaging)

  • Custom wig construction

  • Custom coloring

  • Drop-shipping (if you offer it)

Customization fees vary and must be paid in full before production begins.

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8. PRIVATE LABELING

If you offer private-label hair:

  • Client must provide logo files in PNG or vector format

  • Processing for private labels takes 5–10 business days

  • All branded packaging must be approved before production

  • No refunds or revisions after labels are printed and confirmed

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9. QUALITY ASSURANCE

Every bundle and wig undergoes strict quality inspection:

  • Hair sourced from trusted suppliers

  • Cuticle-aligned, tangle-free, minimal shedding

  • True-to-length, factory-sealed

  • Sanitized and prepared before shipment

Once hair is altered by the wholesale customer or their clients, Adra Hair Company cannot guarantee longevity or results.

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10. RESELLER RESPONSIBILITIES

Wholesale clients are responsible for:

  • Setting their own retail pricing

  • Providing customer service to their own customers

  • Educating customers on hair care instructions

  • Marketing, branding, and product photos (unless provided)

Adra Hair Company is not responsible for customer disputes that occur between the reseller and their customers.

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11. CONFIDENTIALITY AGREEMENT

Wholesale clients agree not to:

  • Share wholesale pricing

  • Share supplier information

  • Reproduce or distribute Adra Hair Company’s branding

  • Misrepresent Adra Hair Company products as their own (unless private-label agreement is in place)

Violations may result in removal from the wholesale program.

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12. CONTACT & SUPPORT

For wholesale inquiries, support, or custom orders:

Email: adrahairco@gmail.com

Instagram: @adrahairco

Business Hours: Monday–Friday, 9 AM–2PM CST

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13. AGREEMENT

By placing a wholesale order with Adra Hair Company, you acknowledge and agree to all terms and policies listed above.

Payment Methods

Credit / Debit Cards
PAYPAL

Offline Payments

Follow

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Contact

adrahairco@gmail.com

913-420-3613

Address

PO BOX 22339
Kansas City, MO 64111

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